Customer Service or Caring for the Patient? They are the same thing!

Try a Little “TLC” to Handle Finger Lacerations

By William Green, MD, FACEP

Looking Beyond the Stars

By Michael Silverman, MD & J.J. Sverha, MD

Taking Control of Quality Measurements

By Jesse Pines, MD & Arjun Venkatesh, MD

FECs: New Face, Better ‘Bond’

By Eric McLaughlin, MD

To Unlock the Mystery of Overcrowding, Look to Queuing Models

By Charles Reese, MD